Complex Care

Outstanding Complex Care

Our services include 137 beds across four physical care settings (providing both nursing and residential care), a domiciliary care branch serving our local community and a specialist day centre with an emphasis on outcomes and opportunities. We employ two designated activities staff at each of our homes who provide a wide range of occupational, educational, sensory, and stimulating activities via our forward-thinking activities programme, along with an extensively trained staff group who are passionately committed to providing a ‘whole home approach’ to daily positive outcomes.

Consistency

We value all of our residents’ different personalities, striving at all times to recognise and appreciate their whole life achievements and their many contributions to both their families and to society in general. We work closely with all other local health professionals to meet our residents’ physical, mental and emotional needs, maintaining close relationships with the surgeries and hospitals in the surrounding areas of Hastings and Bexhill to ensure consistent, high-quality care is provided.

In Summary

• Coast Care Homes are care homes for the elderly with complex care needs. We are one of the most progressive care home providers Sussex and surrounding areas
• Short-term respite care and long-term care is provided 24 hours a day by a team of fully trained and experienced staff.
• We are a preferred provider to ESCC
• Homes in Seaside locations in St Leonards, Hastings and Bexhill

Our Daily Group Outings

We have two large 18-seater minibuses, employ four East Sussex trained drivers, and run daily group outings to cafe’s, pubs, shops, garden centres, theatres, local attractions, etc, from each of our four homes. We have delivered approximately 6000 outings over the last decade, equating to nearly 50,000 individual days out (where otherwise, those days would have been spent in the care home). We also have a smaller minibus and wheelchair accessible cars, which allows us to take both individuals and focused groups out for more personalised outcomes.

We passionately believe that a lived experience of a service user, 24 hours a day, 7 days per week in a care/nursing home is detrimental to their mental wellbeing and a major contributing factor to heightened anxieties and challenging behaviour. Therefore, our minibus outings act like a pressure relief valve, providing our service users with a rhythm of life that is more closely matched to how they would have lived before being admitted into care.

It is extremely unique for outings to be offered at this scale within a care setting, especially to service users with complex clinical needs, and this is just one of the reasons why we have succeeded with placements that have failed elsewhere.

Additionally, we also have our own holiday home, which has full disabled access for service users, carers, and family members to visit as frequently as they wish. We focus intensively on learning each service user’s life history to extract ‘golden nuggets’ from their past, which enables us to validate them as individuals and provides them with a clearer sense of who they are, what they have achieved and why they are here.

Nursing Care

For those who have more complex care needs, this can mean that there is a need for nursing care. At our nursing homes, we provide the same high-quality level of person-centred care and activities program, as in our residential homes. Our nursing homes have more equipment in place to provide the appropriate care to those with increased physical needs or complex conditions, such as Motor Neurone Disease, Spinal Injuries, Strokes, etc.

We have trained nurses on each shift who are able to provide a wide range of treatments and clinical oversight to ensure residents are kept safe and where possible, hospital admissions are kept to a minimum. Our nurses are trained in managing clients who require Peg Care, Tracheostomy, Catheter & Stoma Care, Insulin, Wound Care & Syringe Drivers.

End of Life Care

As well as providing ongoing high quality ongoing nursing care, we are also trained and experienced in providing compassionate care, for those approaching the end of their life. Our staff are trained in ensuring that residents last days are as comfortable and anxiety free as possible, ensuring the residents emotional well-being is maintained throughout. Our nurses can administer palliative medications including Syringe Drivers, to prevent any pain is discomfort that may arise.

Our staff are also experienced in supporting family members through these difficult times and are highly skilled and experienced in providing emotional support.