Book a Free Care Assessment
Whether you are looking for residential care, dementia care, respite care, day care, complex care or support at home, we can help you make sense of the options and decide on the next step with confidence.
→ What is a free care assessment?
→ Who is this assessment for?
→ What we’ll cover?
→ Who carries out the assessment?
→ Where can the assessment take place?
→ What happens after?
What is a free care assessment?
A free care assessment is an initial conversation with Coast Care Group to understand the support your loved one may need.
It usually takes around 45 to 60 minutes and gives you the opportunity to talk through current care needs, any concerns you have, and the type of support that may be suitable. This could include care in one of our homes, respite care, day care, dementia care, complex care, live-in care or visiting home care. There is no charge and no obligation to choose Coast Care afterwards. The purpose is simply to give you clear, practical guidance at a time when decisions can feel difficult.
Who is this assessment for?
- You are worried that a loved one is struggling at home.
- You are unsure whether residential care or home care would be more suitable.
- Your loved one has dementia, memory loss or changing care needs.
- You need short-term respite care after illness, hospital discharge or a change in circumstances.
- You are comparing care homes and want advice before arranging a visit.
- You are not sure how care funding works.
- You need support quickly and want to understand what options are available.
You do not need to know exactly what type of care is needed before speaking to us. Many families contact us because they are unsure where to start.
What we’ll cover during your assessment
This may include:
- Current physical needs, mobility and falls risk
Memory, cognition and any dementia-related needs - Medication routines and clinical considerations
- Personal care, washing, dressing and daily routines
- Eating, drinking, nutrition and weight changes
- Social, emotional and activity preferences
- Family circumstances and current support network
- Visiting patterns and involvement from family members
- Any recent hospital stays or changes in health
Care funding questions and next-step options
After this, we can advise whether residential care, day care, live-in care or visiting home care may be most appropriate.
Where Coast Care is not the right fit, we will be honest about that too.
Who carries out the assessment?
Your assessment will be carried out by an experienced Coast Care care manager or senior member of our care team.
This is not a generic call centre conversation. You will be speaking with someone who understands care planning, family concerns, changing needs and the practical realities of arranging support. They will take the time to listen, answer your questions and explain what the next steps could look like.
Bill Poore
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease. Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed. Bill currently is involved in an Operational oversite role for all the services, however, has day to day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.
Bill stepped into the Chief Operating Officer role in January 2026, allowing the company to continue growing and developing, whilst maintaining our commitment to giving the highest level of care to our service users
Danielle Henderson
Danielle started with Coast Care in November 2010, starting at Whitecliff Care Home as a Care Assistant. Danielle has a Level 5 Degree in Health & Social Care as well as a Level 4 Degree in Teaching. Danielle has worked in several roles within the company, including as Manager at Whitecliff Care Home & Whitebeach Care Home. Throughout her time with Coast Care, Danielle has shown exceptional standards in the care provided, as well as in her management of challenging behaviours.
Danielle’s strengths are in her standards of care and her ability to find a way to manage complex care packages and promote a positive ethos within the team. Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived-experience. Danielle currently is involved in an Operational oversite role for all the services, however, has day to day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Danielle stepped into the joint CEO role alongside Kevin in January 2026, which allows us to solidify Coast Care’s commitment to our Person-Centred Ethos moving forward
Lindsey Sherwood
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has a Level 5 Degree in Health & Social Care and has a wealth of experience in care. Prior to joining Coast Care Homes, had been overseeing a group of small Learning Disability homes. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes. Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem solving in moments of difficulty.
Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes vision for all staff joining the company. Lindsey currently is involved in an Operational oversite role for all the services, however, has day to day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Tee Small
Tee started with Coast Care in August 2020, originally joining the company as an Admin Assistant at Coast Care Centre, before becoming then Co-Manager in June 2023. Tee joined Coast Care Centre during the pandemic, assisting the service to successfully manage over 350 admissions and discharges within the first year. Tee has worked in various care settings since 2004 and has lots of experience working closely with children who suffer from profound physical disabilities. Tee’s strengths lie in her strong commercial focus, which has helped Coast Care Centre reach record income levels. Tee has also brought a wealth of knowledge in Complex Conditions, which has been a key reason why Coast Care Centre has been able to successfully complete packages for clients with complex needs.
Alicia Aling
Alicia joined Coast Care in 2020 as an Admin Assistant and is now Manager at Whitebriars. Known for her dedication, compassion and commitment, she ensures residents feel truly cared for and supported every day.
Louis Stannett
Louis started in 2020 during the pandemic as a Care Assistant. With personal experience caring for his grandfather with Parkinson’s, he worked his way up to Co-Manager, known for his friendly, outgoing and caring nature.
Rukayya Quin
Rukayya joined in 2013 as a Care Assistant and has progressed through several roles to become Manager of Whitebeach. Hardworking and committed, she builds excellent relationships with families, residents and her staff team.
Beth Ball
Beth joined in 2014 as a Care Assistant, becoming Deputy Manager before stepping into the Manager role at Coast Community Care. She is hardworking, caring and quick to develop new skills, leading her team with dedication.
Where can the assessment take place?
At Home
We can visit families across Bexhill, St Leonards, Hastings, Battle, Hailsham, Eastbourne, Heathfield, Ore, Polegate and surrounding areas, helping us understand your loved one’s needs in their usual day-to-day environment.
At one of our care homes
You can also meet us at one of our four Coast Care homes in Bexhill or St Leonards, which may be helpful if you are considering residential care, dementia care or respite care.
By phone or video call
If you live further away, or several family members need to be involved, we can arrange a phone or video call so everyone can ask questions and discuss the next steps together.
What happens after the assessment?
After your assessment, we will explain the care options that may be suitable and recommend the most appropriate next step.
Depending on your situation, this could include:
- Arranging a visit to one of our care homes
- Discussing home care or live-in care options
- Looking at respite or short-stay availability
- Preparing a care plan proposal
- Talking through funding considerations
- Arranging a follow-up conversation with family members
There is no pressure to make an immediate decision. We know that choosing care is a big step, and we are here to support you at the pace that feels right for your family.
FAQs
Yes. The assessment is free and there is no obligation to choose Coast Care afterwards.
We will always try to respond as quickly as possible, especially where care is needed urgently. Once you submit the form, a member of our team will contact you within 24 hours to discuss the best time and location for the assessment.
Yes. We can talk through home care, visiting care, live-in care and other support options, as well as residential care where appropriate.
Yes, where suitable. You can meet us at one of our care homes in Bexhill or St Leonards, or we can help decide which location is most appropriate.
Yes. If family members live further away, we can arrange for them to join by phone or video call where possible.
Where appropriate, and with the right consent, we may liaise with other professionals involved in your loved one’s care. We can discuss this with you during the assessment.
That is fine. Many families are unsure about funding at the start. We can talk through what you already know and help explain what the next step may involve.
No. This is a care assessment to help understand support needs and suitable care options. It does not replace advice from a GP, hospital team, neurologist or other healthcare professional.
Book a Free Care Assessment
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